It may seem like service still exists, just not in our part of the world. I recently had an experience with the product WalkyDog;
a device used to attach a dog to a bicycle. I’ve used a better known alternative for a long time, but found WalkyDog to be such
an interesting product that it was worth the shot to try it out.
I bought the product and tested it on my bike. With her 35Kg’s of weight, Quita tore it aphart after no more than 20-30meters, and this
in spite of the fact that she is well trained in running with a bicycle (she doesen’t yank). I threw the product in the bin, and sent
a rather angry email to the producer where I told them to adjust the weight that they claimed their WalkyDog was able to handle. The package
reads “Approved for dogs upto 40Kg in size”, yet, a dobermann of 35Kg tore it sunder.
Unexpected as it was, I received an answer from WalkyDog where they apologized for the product not measuring up to expectations, and additionally, they
asked me to take an image of where it had broken in order to send me a new one.
Unfortunately, I had already thrown it away, and the garbage had already been colleced during the days of this conversation, so I wrote back to WalkyDog tellling them
that it really wasn’t so important for me to get a new WalkyDog, I really had just emailed them to let them know of the failure, and to let out some steam.
Still, I sent them a drawing, where I attemted to explain where and how it broke.
Today, I got a recommended package in snailmail – a brand new WalkyDog, free of charge! WalkyDog themselves claim that I must’ve purchased a poorly welded
item, and that they guarantee that the product will manage to hold my Dog.
This kind of service, from a Norwegian company, just doesen’t happen – unfortunately.
WalkyDog shows, by believing in me, that they have the customer in focus, and that they really do guarantee the quality of their products.
That calls for respect. Unless it snaps again within the next few weeks of use, I promise you all that I am going to recommend this product
to all my friends.
During the period of leash law (dogs must be in a leash at all times here from April 1st until August 20th), these types of products are among very few
products that can help dog owners excersise their dogs, and this type of publicity is what I’d call flat out priceless.
Norwegian companies: read and learn!
